Lujin Holdings ‘intelligent knowledge base connects to DeepSeek to explore new scenarios of intelligent services

Blue Whale News, February 21 (Reporter Huang Yujie)Recently, DeepSeek R1 has attracted the attention of users and developers around the world after being open source. Compared with the general-purpose large model, the R1 series has strong complex logical reasoning capabilities and has great application potential in financial scenarios such as risk assessment and intelligent customer service. After the company fully connected to the DeepSeek R1 model, the intelligent customer service team of Lujin Holdings quickly completed the docking transformation test of the intelligent knowledge base and DeepSeek, and realized the docking of the knowledge base AIGC knowledge retrieval function with the DeepSeek model on February 21.

After multiple rounds of testing, the intelligent knowledge base performed well after being connected to the DeepSeek model, and the accuracy of knowledge generation was significantly improved to 85%. At the same time, the generated answer structure is clearer, the content is more comprehensive, and the language expression is more natural and smooth. This improvement not only provides more efficient knowledge support for internal employees, but also brings a better experience to external users. Feedback from external industry customers makes knowledge output clearer and speech refinement more suitable for actual business scenarios, which fully reflects the powerful capabilities of the DeepSeek model.

The intelligent knowledge base is an important knowledge management and application service platform held by Lujin Institute. It has accumulated more than 250,000 pieces of knowledge and provides comprehensive knowledge services to more than 4300 users of the company, covering consumer insurance, approval, compliance, etc. Business line. The annual knowledge visits reach 2.2 million, becoming an important support for the digital operations of Lujin Holdings. This in-depth integration with DeepSeek will further enhance the intelligence level of the knowledge base, help employees work efficiently, and provide stronger knowledge support for business development.

It is reported that after Lujin Holdings has connected to DeepSeek, with the help of 20 years of experience in small and micro financing services with more than 20 million customers, it has begun to update and upgrade existing intelligent applications in multiple scenarios focusing on customer service, management efficiency improvement, digital operations and other fields., and actively explore new implementation scenarios.

The consumer insurance and legal compliance team of Lujin Holdings actively responded to the group’s digital strategy and sorted out 28 in 7 categories around intelligent customer service, intelligent assistant, intelligent knowledge base, customer portrait, risk warning, enterprise and micro intelligent operations, centralized operations and other fields. Application scenario planning. These application scenarios are divided into two phases: in the first phase, nine scenarios including enterprise-micro intelligent services are planned to be launched; in the second phase, other scenarios such as ATO, intelligent risk visit, intelligent consumer insurance, and enterprise-micro intelligent assistants will be launched. The goal is to further improve service efficiency and user experience through DeepSeek’s powerful capabilities, assist sales and customer operations, while preventing and resolving risks.

The relevant person in charge of technology at Lujin Holdings said that this year the company will continue to increase investment in technology and use common models such as DeepSeek and Qwen to empower the company’s digital and intelligent business transformation.